Lynxspring Technology Blog

In September I wrote an article titled Has Customer Service for All Our Great Technology Caught Up With the Technology https://www.linkedin.com/pulse/has-customer-service-all-our-great-technology-caught-up-marc-petock?trk=mp-reader-card.

The focus of the article was about how technology has advanced to make our business and personal lives easier, however, the customer experience and customer service supporting all the great technology we have at our disposal has not kept paced.

Hugo Moreno, Contributor to Forbes Insights provides some interesting insights on optimism from commercial real estate executives on the general state of the market: http://www.forbes.com/sites/forbesinsights/2016/05/17/optimism-in-commercial-real-estate/#7e9aed93bbc3

Some key findings from a Forbes Insight study commissioned by CIT on the U.S. Commercial Real Estate--just over 60% of executives surveyed characterize their current market posture as opportunistic; most believe that the influx of technologies is revolutionizing the industry with executives agreeing the benefits are clear however, despite this, many are slow to adopt, with only 11% of respondents rating themselves as “leading edge” when it comes to technology implementation.

Accessing data from existing building automation systems is critical to any smart building project. We have gone from the challenge of equipment and system connectivity (now a given) to one where it is about data collection and processing and the integration of data from diverse systems and devices. Add to this, the techniques for managing, presenting, analyzing and deriving value from this data.

The amount of data created by equipment, systems and devices has exploded in recent years. As this data velocity has risen, companies must be able to get the right data, understand it and help solve specific problems and address specific issues.

The data, however, can be very hard to organize and use across different applications because it is stored in many different formats, has inconsistent naming conventions and very limited data descriptors. Data lacks information to describe what it means. Without meaning, a time-consuming manual effort is required before analysis and value-creation of the data can begin. Without proper analytics, this data is not useful. Many companies struggle with data, despite their best efforts, because data is very hard to organize and use across different applications.

As we are now well into 2016, many have speculated what the top trends will be. I look at it a bit differently; I look at it as to what issues are on the minds within the C-suite? What is keeping us on our toes in trying to keep pace with the business’ needs of our organizations and the market? Let’s face it, there are always unknowns, but every business has to address a variety concerns to ensure continued growth and success.

While all of us have our thoughts, I believe there are a few we all are thinking about (or should be thinking about) no matter what type of business we’re in. In no particular order: