
In September I wrote an article titled Has Customer Service for All Our Great Technology Caught Up With the Technology https://www.linkedin.com/pulse/has-customer-service-all-our-great-technology-caught-up-marc-petock?trk=mp-reader-card.
The focus of the article was about how technology has advanced to make our business and personal lives easier, however, the customer experience and customer service supporting all the great technology we have at our disposal has not kept paced.