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Companies of all types are linking devices, sensors, and systems to the Internet to become part of connected building data. While this connectivity brings convenience and opens a world of opportunities, it also creates unprecedented security challenges. The best way to approach cyber threats is to realize one simple truth: It is not if an attack will happen; it is only when. It is all of our responsibility to take an active role to prevent cyber issues from occurring.
Cybersecurity is our utmost concern. Lynxspring is committed to taking a strong leadership role in helping our customers maintain a strong security posture by arming them with industry security information needed to be better prepared for possible cyber intrusions and providing the procedures, best practices, services, and higher levels of security tools that help ensure the cyber protection of their systems, devices, applications, and data. To further explore Lynxspring’s commitment to cybersecurity, if you are already a Lynxspring Business partner, please log in and visit your Resources Partner Portal for more details.
Lynxspring always endeavors to maintain control of our customer’s personal and operation data stored in our online platforms and applications. We employ measures to protect the confidentiality, integrity, and availability of our customer’s data.
The scope of this policy covers compromises of customer’s personally identifiable information [PII] as described by NIST’s Computer Security Resource Center1 and related Special Publications2. In general, personally identifiable information is “Information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other information that is linked or linkable to a specific individual.”3 Common examples of PII are full names, email addresses, social security numbers, and usernames. Any non-personally identifiable operational data used in our platforms such as building controls information, energy metrics, history trend data, or similar metrics are not within the definition of PII for this notification policy.
A security breach is defined as an unauthorized third party’s acquisition of any of our customer’s PII maintained and held in Lynxspring’s platforms or applications. Good faith acquisition of personal information by an employee, agent, or business partner is not considered a data breach or compromise.
Lynxspring’s Security Operations Manager, or other designated Lynxspring manger, upon the discovery of a suspected or confirmed breach of our customer’s PII, will notify* our customer’s primary point of contact, or it’s designated IT Support contact, if provided. Notification will be made as soon as practical, but no later than 72 hours** after a PII breach has been confirmed. Notification will be made by email or phone call, or other method if otherwise required by contract.
*Lynxspring staff will make a good faith effort to ensure that any disclosure notification has been received by the intended receiving party but is not responsible for technical issues such as undeliverable email, unreachable phone reception, or similar communication constraint outside of our control.
**This policy will not supersede any client contracts that may specify a different minimum notification period.
1 https://csrc.nist.gov/glossary/term/PII 2 NIST SP 800-34 and NIST SP 800-53 3 NIST SP 800-37 Rev. 2
Learn how Lynxspring can best support your next smart building integration project by requesting additional information or a demo.