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LImited Warranty

Privacy Policy

Technichal Support Operational Policies 

TERMS & CONDITIONS OF PRODUCT SALE

TERMS OF SERVICE

 

Copyright and Patent Notice

The information on this web site may be copied by parties who are authorized to distribute Lynxspring products in connection with distribution of those products, subject to the contracts that authorize such distribution. It may not otherwise, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form without prior written consent from Lynxspring, Inc. © 2024 Lynxspring, Inc. All rights reserved.

TRADEMARK NOTICE

BACnet® and ASHRAE® are registered trademarks of American Society of Heating, Refrigerating and Air-Conditioning Engineers. Microsoft®, Windows® Azure®, and Internet Explorer™ are trademarks of Microsoft Corporation. Oracle® and Java® are registered trademarks of Oracle and/or its affiliates. AWS® is a trademark of Amazon Technologies, Inc. Mozilla™ and Firefox™ are trademarks of the Mozilla Foundation. Echelon®, LON®, LonMark®, LonTalk®, and LonWorks® are registered trademarks of Echelon Corporation. Monnit® is a registered trademark of Monnit. SkySpark® is a registered trademark of SkyFoundry, Tridium®, JACE®, and Niagara Framework®, Workbench™, Niagara 4®, Niagara Supervisor™ are trademarks of Tridium, Inc. Connexxion®, Helixx®, JENEsys®, JENEsys Edge®, Onyxx®, and Onyxx® LX, and ProBuilder™ are trademarks of Lynxspring, Inc.

All other product names and services mentioned on this web site that are known to be trademarks, registered trademarks, or service marks are the property of their respective owners.

Cybersecurity Statement

Companies of all types are linking devices, sensors, and systems to the Internet to become part of connected building data. While this connectivity brings convenience and opens a world of opportunities, it also creates unprecedented security challenges. The best way to approach cyber threats is to realize one simple truth: It is not if an attack will happen; it is only when. It is all of our responsibility to take an active role to prevent cyber issues from occurring.

Cybersecurity is our utmost concern. Lynxspring is committed to taking a strong leadership role in helping our customers maintain a strong security posture by arming them with industry security information needed to be better prepared for possible cyber intrusions and providing the procedures, best practices, services, and higher levels of security tools that help ensure the cyber protection of their systems, devices, applications, and data. To further explore Lynxspring’s commitment to cybersecurity, if you are already a Lynxspring Business partner, please log in and visit your Resources Partner Portal for more details.

Disclosure of Personally Identifiable Information Data Breach Policy

Lynxspring always endeavors to maintain control of our customer’s personal and operation data stored in our online platforms and applications. We employ measures to protect the confidentiality, integrity, and availability of our customer’s data.

The scope of this policy covers compromises of customer’s personally identifiable information [PII] as described by NIST’s Computer Security Resource Center1 and related Special Publications2. In general, personally identifiable information is “Information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other information that is linked or linkable to a specific individual.”3 Common examples of PII are full names, email addresses, social security numbers, and usernames. Any non-personally identifiable operational data used in our platforms such as building controls information, energy metrics, history trend data, or similar metrics are not within the definition of PII for this notification policy.

A security breach is defined as an unauthorized third party’s acquisition of any of our customer’s PII maintained and held in Lynxspring’s platforms or applications. Good faith acquisition of personal information by an employee, agent, or business partner is not considered a data breach or compromise.

Lynxspring’s Security Operations Manager, or other designated Lynxspring manger, upon the discovery of a suspected or confirmed breach of our customer’s PII, will notify* our customer’s primary point of contact, or it’s designated IT Support contact, if provided. Notification will be made as soon as practical, but no later than 72 hours** after a PII breach has been confirmed. Notification will be made by email or phone call, or other method if otherwise required by contract.

*Lynxspring staff will make a good faith effort to ensure that any disclosure notification has been received by the intended receiving party but is not responsible for technical issues such as undeliverable email, unreachable phone reception, or similar communication constraint outside of our control.

**This policy will not supersede any client contracts that may specify a different minimum notification period.

1 https://csrc.nist.gov/glossary/term/PII
2 NIST SP 800-34 and NIST SP 800-53
3 NIST SP 800-37 Rev. 2